Target Operating Models
Design how strategy becomes daily operation.
The problem
A new strategy, merger, regulation or technology changes what the organisation must do. Without a clear operating model, teams improvise and the strategy leaks away.
What we do
We design operating models across six layers — organisation, process, technology, data, governance and capability — and make them concrete enough to implement.
Typical engagement
- Duration
- 6–16 weeks design, optional implementation
- Team
- Operating-model lead, business architect, domain specialists
- Best for
- Growth, restructuring, new regulation or AI adoption
Methodology
- Anchor
Translate strategy into the capabilities the organisation must have.
- Model
Design each layer and the interfaces between them.
- Stress-test
Walk real scenarios through the model to find gaps.
- Transition
A step-by-step plan from current to target state.
Deliverables
- Capability map
- Target operating model
- Organisation design
- Governance framework
- Transition plan
Example outcomes
- Clear ownership across previously overlapping teams
- A regulated service launched on a compliant model
- AI embedded into decision rights and controls